Link to www.breastcancercare.co.uk
Breast Cancer Care is a charity for anyone affected by breast cancer by bringing people together, providing information and support, and campaigning for improved standards of care.
Working closely with Breast Cancer Care we reviewed the existing customer journey/fulfilment experience through which a number of cost effective service improvements were identified and implemented including:-
• Development of branded order despatched emails and invoices continuing the brand messaging from the website through all customer shop and publication orders.
• 24/7 online access to our real time stock management system
• Improved stock management and stock identification through the use of photographs, real time reporting and low stock notifications
• Build and development of Breast Cancer Care volunteer specific web site for ordering publications, without incurring postage costs
• Automatic consolidation of orders where appropriate to minimise postage costs
With ongoing proactive day to day account management we have assisted in providing customer feedback to Breast Cancer Care, helped with mail order catalogue design and improved the response handling and fulfilment process. These improvements have enabled us to manage a 600% increase in orders after the launch of this year’s mail order catalogue and increases in publication requests during Breast Cancer Awareness month.