Breast Cancer Care - Stock management & fulfilment

Link to www.breastcancercare.co.uk

Breast Cancer Care is a charity for anyone affected by breast cancer by bringing people together, providing information and support, and campaigning for improved standards of care.  

Working closely with Breast Cancer Care we reviewed the existing customer journey/fulfilment experience through which a number of cost effective service improvements were identified and implemented including:-

• Development of branded order despatched emails and invoices continuing the brand messaging from the website through all customer shop and publication orders.
• 24/7 online access to our real time stock management system
• Improved stock management and stock identification through the use of photographs, real time reporting and low stock notifications
• Build and development of Breast Cancer Care volunteer specific web site for ordering publications, without incurring postage costs
• Automatic consolidation of orders where appropriate to minimise postage costs  

With ongoing proactive day to day account management we have assisted in providing customer feedback to Breast Cancer Care, helped with mail order catalogue design and improved the response handling and fulfilment process.  These improvements have enabled us to manage a 600% increase in  orders after the launch of this year’s mail order catalogue and increases in publication requests during Breast Cancer Awareness month.

 

BCC PDF Preview

To find out more, click on our case study on Breast Cancer Care (PDF)

 

Dawleys

Contact Details


  • Address: Dawleys Ltd, Dawley House, Ashburton Ind Est, Ross-on-Wye. HR9 7BW

  • Phone: +44 (0)1989 768562

  • Email: information@dawleys.com

  • ISO 9001 is the global benchmark for quality management. Being an ISO 9001 accredited company ensures that Dawleys use a client-focused flexible Quality Management System to generate continual performance improvement. ISO 9001
  • Our dependence on information systems and services means keeping data secure is critical to Dawleys providing effective data management solutions. ISO27001 Information and Data Security enables Dawleys to assess and identify security threats and establish appropriate controls and effective data security measures to preserve data confidentiality and integrity.ISO 27001
  • ISO 14001 Environmental Management System ensures Dawleys focuses on managing our impact on the environment and on our local surroundings. Through effective management processes we have reduced our waste, created a smaller carbon footprint and demonstrated our commitment to the environment and our local community.ISO 14001
  • The DMA (Direct Marketing Association) is the direct marketing industry's regulatory trade organization that promotes direct marketing, informs consumers of the safeguards that exist, and promotes the DMA as their protector, contact point and regulator. Dawleys have been members of The Direct Marketing Association since 2001. For more information about the DMA go to www.dma.org.uk.DMA Member

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