Much of our ongoing successful relationship with our clients hinges on what we say and how we say it over the phone. When you entrust your calls to us we want to ensure our team of Call Centre Agents represent your brand and your customer values. All our agents are trained to provide tip top customer service. We will also actively encourage you to work closely with us to ensure our call handling meets your high expectations.
Inbound services include :
★ Loyalty card helpdesk
★ Customer Services & Technical Support
★ Donations & order processing
★ Payment processing in a PCI-DSS environment
★ Call overflow
★ Charity mail order processing
★ Publication requests
Outbound services include :
★ Sales lead pre-qualification
★ Appointment setting
★ Contact details verification & data cleansing
★ Surveys & Questionnaires
If you have something else in mind – speak to us, it’s likely we’ve carried out something similar and can help you.
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