Dawleys Call Centre

Call Centre

Much of our ongoing successful relationship with our clients hinges on what we say and how we say it over the phone. When you entrust your calls to us we want to ensure our team of Call Centre Agents represent your brand and your customer values. All our agents are trained to provide tip top customer service. We will also actively encourage you to work closely with us to ensure our call handling meets your high expectations.

Inbound services include :

★  Loyalty card helpdesk
★  Customer Services & Technical Support
★  Donations & order processing
★  Payment processing in a PCI-DSS environment
★  Call overflow
★  Charity mail order processing
★  Publication requests

Outbound services include :

★  Sales lead pre-qualification
★  Appointment setting
★  Contact details verification & data cleansing
★  Surveys & Questionnaires

If you have something else in mind – speak to us, it’s likely we’ve carried out something similar and can help you.

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Call Centre

Contact Details

  • Address: Dawleys Ltd, Dawley House, Ashburton Ind Est, Ross-on-Wye. HR9 7BW

  • Phone: +44 (0)1989 768562

  • Email: information@dawleys.com

  • ISO 9001 is the global benchmark for quality management. Being an ISO 9001 accredited company ensures that Dawleys use a client-focused flexible Quality Management System to generate continual performance improvement. ISO 9001
  • Our dependence on information systems and services means keeping data secure is critical to Dawleys providing effective data management solutions. ISO27001 Information and Data Security enables Dawleys to assess and identify security threats and establish appropriate controls and effective data security measures to preserve data confidentiality and integrity.ISO 27001
  • ISO 14001 Environmental Management System ensures Dawleys focuses on managing our impact on the environment and on our local surroundings. Through effective management processes we have reduced our waste, created a smaller carbon footprint and demonstrated our commitment to the environment and our local community.ISO 14001
  • The DMA (Direct Marketing Association) is the direct marketing industry's regulatory trade organization that promotes direct marketing, informs consumers of the safeguards that exist, and promotes the DMA as their protector, contact point and regulator. Dawleys have been members of The Direct Marketing Association since 2001. For more information about the DMA go to www.dma.org.uk.DMA Member

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