The Employment Rights Bill 2024 introduces sweeping reforms to UK employment law, bringing 28 separate changes that include day-one rights for unfair dismissal, tighter controls on fire-and-rehire practices, and extended obligations for collective consultation. While these changes aim to improve fairness and protection for employees, the implications for employers are significant.
As administrative complexity increases, operational costs rise, and legal risks grow, many businesses are rethinking their hiring strategies entirely. For some, this has already resulted in restructuring or hiring freezes. The question on many leaders’ minds is: How can we grow our business without being overwhelmed by employment risk?
The answer lies in a smarter approach: outsourcing critical business functions to a trusted partner like Dawleys.
Why Outsourcing is a Smarter Strategy Right Now
At Dawleys, we help businesses stay competitive, agile and customer focused; without the strain of managing an expanding workforce. Our outsourcing model enables clients to scale support services up or down depending on need, reducing employment risks and keeping costs flexible.
We’re not a faceless provider. Our clients describe us as an extension of their team – responsive, proactive and fully aligned with their brand. Whether you need expert customer support, efficient fulfilment or smarter data management, we deliver solutions tailored to your business.
The Benefits of Outsourcing with Dawleys:
• Risk Mitigation: Minimise exposure to employment-related legal and financial risks.
• Cost Efficiency: Eliminate the overhead costs associated with hiring, training, and retaining in-house staff.
• Scalability: Dawleys can quickly adjust to business needs without the limitations of fixed employee contracts.
• Operational Efficiency: Free up your internal teams to focus on growth and innovation while Dawleys manages essential support functions.
How Dawleys Helps You Stay Focused and Future Ready
We offer a suite of services that helps businesses navigate today’s employment challenges while maintaining exceptional service delivery:
Customer Service Support
Our UK-based Contact Centre provides expert handling of inbound and outbound calls, live chat and email, acting as true Brand Ambassadors for your business.
Fulfilment Services
From order processing and stock management to picking, packing, and dispatching, we manage your logistics with precision – so your customers always receive the right item on time.
Data Management
High-quality data is essential for marketing, compliance and AI readiness. We assist you in cleansing, managing, and maintaining your data to ensure it's accurate, secure and ready for insights.
Proven Results with Dawleys
The businesses we work with are not just surviving employment law challenges—they are thriving. Here is how:
- 150% Sales Growth; Faster Fulfilment and Increased Revenues: One of our eCommerce clients, a men’s grooming brand, faced challenges due to Brexit-related shipping delays from France. By relocating their fulfilment operations to Dawleys, they eliminated logistical bottlenecks, reduced order processing times, and achieved daily sales growth of 150%.
- TrustPilot Score Rises from 3.6 to 4.6; A transformed customer service: After outsourcing their customer service to Dawleys, a retail sector client saw its TrustPilot score rise from 3.6 to 4.6. Through a thorough audit, we identified key areas for improvement, streamlined processes, and optimised team efficiency without compromising service quality. The outcome? A more effective operation that reduced overhead and significantly enhanced customer experience. This transformation not only sparked a surge of positive reviews but also reinforced brand trust, demonstrating the impact of expert customer service management.
- From 5 Days to Same-Day Fulfilment; Lightning-Fast Logistics: A point-of-sale (POS) retailer previously required up to five days to fulfil customer orders. After partnering with Dawleys, we reduced that to same day dispatch, enabling them to concentrate on core business activities while we managed logistics. The result? Happier customers, fewer delays, and higher retention rates.
- 40% More Sales; No Extra Staff: A boutique fashion brand encountered significant seasonal fluctuations in demand, which made staffing challenging. By outsourcing fulfilment and customer service to Dawleys, they were able to manage peak periods seamlessly without hiring costly temporary staff. The result? A 40% increase in sales and a more scalable business.
- 60% Growth in a Year, Scaling a Subscription Business: A fast-growing subscription box company struggled to keep up with rising demand. Managing stock, packaging, and deliveries in-house was becoming a logistical nightmare. By outsourcing to Dawleys, they completely offloaded fulfilment – allowing them to focus on brand building and marketing. The result? A 60% growth in just one year and thousands of happy subscribers.
Flexible, Cost-Effective Solutions for Every Business
Dawleys isn’t just another outsourcing provide, we’re a strategic partner that helps businesses adapt, grow, and succeed. Whether you need to streamline operations, scale effectively or minimise risks, our solutions are designed to give you the freedom to focus on what matters most; your business success.
In a climate of regulatory change and rising employment risks, outsourcing with Dawleys gives you control, confidence and capacity. It’s a strategic way to keep your business growing, without the burden of expanding your headcount.
Let’s Talk – See How Dawleys Can Transform Your Business
